Design-build, not plan-and-spec.
Nothing gets drawn up somewhere far off and handed over. I build a piece, your people use it, they tell me where to adjust it, and I improve it. The tool gets its shape from the people who have to live with it.
We meet about once a week. We look at what got built, what your people tried, what needs adjusting, and what you want next. The rest of the week, you’re running your business.
Between meetings, you tell me from inside the tool. The tools I build for you carry a place right there to send a comment, a question, an idea or a bug. It gets filed, it gets read, and it gets answered. You don’t have to save it up and hope you remember it at the meeting.